New research published by the Center for Countering Digital Hate (CCDH) suggests that Twitter is failing to act on 99% of hateful content posted by Twitter Blue subscribers.
The CCDH said Twitter is allowing some users "to break its rules with impunity," adding that such content is even being promoted on the platform as subscribers are given "prioritized rankings in conversations and search" over non-subscribers, according to Twitter's website.
The CCDH reported to Twitter 100 tweets featuring racist, homophobic, neo-Nazi, antisemitic, and conspiratorial content. But four days later, only one post had been removed, while the account that tweeted it remained active.
CCDH chief Imran Ahmed commented: "The Twitter blue tick used to be a sign of authority and authenticity but it is now inextricably linked to the promotion of hate and conspiracism."
Subscribers to the premium tier pay the social media company up to $96 per year and are therefore an important revenue stream for the business.
Twitter has yet to respond to the CCDH's findings.
The research was posted on the same day that Ella Irwin resigned as Twitter's head of trust and safety after taking up the post in November, a month after Elon Musk acquired the platform for $44 billion. Irwin has yet to make any public comment on the reason for her departure.
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